Useful Info

2026-07-17 15:57:00 , Source : The Government Website of Shaanxi Province

Emergency Numbers

Service ItemHotline
Police (Calling)110
Police (Text message)12110
First-aid Ambulance120
Fire119
Traffic Accidents122
SOS in Water12395

Calling Tips:

  1. 110, 120 and 119 are free calls. 110 may be used for all emergencies. It is the first number to call. Whether 119 or 120 is called depends on the situation.
  2. The more details you can provide to the police, the better. At a minimum you will need to provide your name and location and give a description of the problem. If you don't know the exact position, tell them the landmarks buildings nearby. If you are in a remote area, you will need to give the name of the town or village. After the call, you should keep your phone on in case they need to call you back. When you see a police car approaching, wave to them actively.
  3. After calling 120, first-aid treatment is not encouraged. Unless you have first-aid training, you should just wait patiently for the doctors to arrive.
  4. If you can leave the accident area, please wait for the rescue workers at some obvious places where they can easily find you.

Questions & Complaints

Service ItemHotlineUpdate Note
General Government & Consumer Complaints12345Unified hotline for all daily complaints & inquiries
Complaints about Goods' Qualities / Prices / Market Regulation12315Replaced old 12358 price complaint line
Weather Forecast12121Valid
Phone Directory114Valid
Comprehensive Information12580 / 118114Valid
Railway Information & Ticket Service12306Replaced outdated local line 962585
Civil Aviation General InquiryEach airline's official 955xx hotlineRemoved obsolete short code 2582

Calling Tips:

12580 and 118114 provide similar services but they are operated by different communication companies and you pay for all calls. They can provide help with hotel bookings, local transportation transferring information and information about local attractions. All market supervision and daily public complaints should dial 12345 or 12315 for faster official response. Old dedicated lines like 12358, 184 and 962585 have been phased out nationwide.

Major Banks

Bank NameService Hotline
Bank of China95566
Agricultural Bank of China95599
China Construction Bank95533
Industrial and Commercial Bank of China95588
Bank of Communications95559
Standard Chartered Bank38963000
Citibank8008301880
HSBC8008208878

Calling Tips:

Almost all of these banks provide English self-service and some provide you English staff service, so if you have any trouble related to the bank, you will be well served by them.Note: 800 toll-free numbers can only be reached via landlines within mainland China. Roaming mobile phones from overseas will incur standard international call charges when dialing these lines.

Airline Companies & Major Airport Services

Service ItemHotline
Air China4008100999
China Eastern Airline95530
Hainan Airlines950718
Southern Airlines4006695539
Xi'an Xianyang International Airport (Local Shaanxi)029-96788
Beijing Capital International Airport96158
Shanghai Pudong International Airport96990

Communications Services

Carrier NameCustomer Service Line
China Mobile10086
China Unicom10010
China Telecom10000

Calling Tips:

  1. All these numbers are free and provide services in English.
  2. International & Domestic Long Distance Dialing Rules:
  • China Mobile: Add 12593 for international calls, add 17951 for national long-distance calls
  • China Unicom: Add 17911 for international & domestic long-distance calls
  • China Telecom: Add 17900 for international & domestic long-distance calls

Express Delivery

Courier BrandService Hotline
EMS11183
SF Express4008111111
Yuantong Express95554
Shentong Express95543

Calling Tips:

English services are provided by all these companies. These companies will send couriers to your house or hotel to help you to send out parcels.

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